Question 1

How many people do the saunas hold?

Accepted Answer

Our sauna holds a maximum of 8 people.

Question 2

What do I need to bring?

Accepted Answer

Please bring suitable swimwear, two towels (one for sitting on, one for drying), drinking water, flip flops or sliders and a robe (if you have one). We also recommend some warm clothing for after the experience.

Question 3

What are the opening times?

Accepted Answer

Community Saunas
Saturday / Sunday / Bank Holidays - 9am - 2pm
Full moon - 6pm to 10pm

Festivals and Events
See specific details on the appropriate booking page

Question 4

When should I arrive?

Accepted Answer

Please arrive 10 minutes before your booking to allow time for a quick briefing and to get changed if necessary (although we recommend arrving in your swimwear)

Question 5

How do I book?

Accepted Answer

Bookings can be made online via the Book Here button above. We do not accept bookings via social media

If you would like to book us for a private hire or event please drop us an email at events@snbx.co.uk

Question 6

Can I reschedule my booking?

Accepted Answer

Yes you can! As long as you are doing this more than 48hours ahead of your original booking.

Go to My Bookings. Find the booking you would like reschedule, click on the 'manage' button and then the 'reschedule' button. You can then find the date and time you would like to change your session to.

Question 7

Where are the saunas located?

Accepted Answer

Sheringham:
On the east promenade - near the slipway / toilets (currently closed)
East Promenade, Sheringham, NR26 8BH
what3words ///then.pines.allowable

Festivals & Events:
See specific location details for festivals and events on the appropriate booking page.

Question 8

Is there parking?

Accepted Answer

Sheringham:
We recommend parking in one of the NNDC car parks just off the high street

Festivals & Events:
See specific details for festivals and events on the appropriate booking page.

Question 9

What about the weather?

Accepted Answer

We are open all year round and in all weathers. In fact we quite like a bit of rain to add a bit of atmosphere to the sauna experience

The only weather that stops play is high winds or thunder/lightning. If there is a weather warning in place or winds are above 45mph we will contact you to reschedule your booking with as much notice as possible

Facilities and shelter are fairly limited at all our locations so please come dressed appropriately

Question 10

What facilities do you have on site?

Accepted Answer

Facilities at our seaside locations are fairly limited so we recommend coming appropriately dressed for your sauna session and removing jewellery at home

We do not have changing facilities or a designated storage area so please leave any valuables at home or in your car

The saunas have hooks to hang your robes and towels

Festivals & Events:
See specific details for festivals and events on the appropriate booking page.

Question 11

Who can use the sauna?

Accepted Answer

We try our very best to make the sauna as inclusive as possible. However, due to the nature of the sauna there are some reasons why you might not be able to use our saunas.

All persons using the sauna and cold plunge do so at their own risk. If you have any reservations regarding sauna use, such as medical conditions, underlying health problems, the use of prescription drugs or pregnancy, it is essential that you consult your GP before making a booking.

Children between the ages 7 to 16 are permitted to use the saunas during private sessions only (full sauna to be booked) as long as an adult family member/guardian is present at ALL TIMES during the hire/use of the sauna. This is only the case at our community sauna site. At Festivals, only adult ticket holders are permitted to use the sauna.

Anyone under the age of 7 is NOT permitted to use the sauna. (As above, at festivals this is extended to anyone who does NOT hold an adult ticket).

Question 12

Will I be sharing a sauna?

Accepted Answer

This depends on your booking. Our community sauna sessions are open to all and unless you book the full capacity during your time slot you will be sharing the sauna with others. Don't fear though, we've found the sauna a great place to make new friends

Of course if you'd prefer some privacy please either a private hour or you have the option to book the full sauna capacity during your chosen time slot (for example on full moon sessions where they are open to all)

Question 13

What is your cancellation policy?

Accepted Answer

Please note that cancellation policy may vary depending on the service being purchased. Refer to the policy visible on the 'Booking Form' page.

We will refund or reschedule any booking up to 48 hours before your visit. Any refunds will be minus a £5 admin fee but there is no fee for rescheduling.

If you wish to cancel your booking you can do this yourself by logging into your account, going to 'My Bookings', click the button 'Manage' and select 'Cancel'.

For a refund please email events@snbx.co.uk with the booking details (Name, Date, Time, Location).

If you do not show up or cancel on the day of your booking you will not be refunded or rescheduled.

If you are purchasing a sauna experience at a festival, you must have a festival ticket to be able to access the sauna. A sauna pass does not give you access to the festival.

Question 14

Are there any rules?

Accepted Answer

Our simple sauna etiquette is as follows:

​Sauna sessions of no longer than 20 min at a time (we recommend 5-15 min sessions)
Following operators’ instructions on how to pour water onto hot rocks
Only pouring the provided ‘sauna water’ on hot rocks and nothing else
Entering and exiting sauna in a safe manner
Keeping access points clear to allow other users to exit safely and swiftly if needed
Remove shoes prior to entering the sauna and ensure feet are clean
Not touching any part of the stove
Sitting on a towel within the sauna
Behaving in a respectful way to all other bathers
Keep your (swimwear) bottoms on
Rinsing prior to using any cold plunge baths, if provided

Question 15

How do I sauna?

Accepted Answer

Rinse - Hot - Cold - Rest

Have a shower before sauna
Sit on a towel in the sauna
Get warm (usually 5-15 mins)
Get cold - have a plunge (rinse first if using an ice bath)
Rest - allow your body to reach equilibrium 
Repeat

Top tip:
Follow your heart. Notice your resting heart rate before the sauna. Notice how it speeds up during sauna process. Notice it come back down during cold plunge. Notice it settle during rest. When it is back to normal is time to return to the sauna.

FAQ