FAQ

Our sauna holds a maximum of 8 people.

Please bring suitable swimwear, two towels (one for sitting on, one for drying), drinking water, flip flops or sliders and a robe (if you have one). We also recommend some warm clothing for after the experience.

Community Saunas Saturday / Sunday / Bank Holidays - 9am - 2pm Full moon - 6pm to 10pm Festivals and Events See specific details on the appropriate booking page

Please arrive 10 minutes before your booking to allow time for a quick briefing and to get changed if necessary (although we recommend arrving in your swimwear)

Bookings can be made online via the Book Here button above. We do not accept bookings via social media If you would like to book us for a private hire or event please drop us an email at events@snbx.co.uk (events@snbx.co.uk)

Yes you can! As long as you are doing this more than 48hours ahead of your original booking. Go to My Bookings.(https://www.snbx.co.uk/account/my-bookings) Find the booking you would like reschedule, click on the 'manage' button and then the 'reschedule' button. You can then find the date and time you would like to change your session to.

Sheringham: On the east promenade - near the slipway / toilets (currently closed) East Promenade, Sheringham, NR26 8BH what3words ///then.pines.allowable Festivals & Events: See specific location details for festivals and events on the appropriate booking page.

Sheringham: We recommend parking in one of the NNDC car parks just off the high street Festivals & Events: See specific details for festivals and events on the appropriate booking page.

We are open all year round and in all weathers. In fact we quite like a bit of rain to add a bit of atmosphere to the sauna experience The only weather that stops play is high winds or thunder/lightning. If there is a weather warning in place or winds are above 45mph we will contact you to reschedule your booking with as much notice as possible Facilities and shelter are fairly limited at all our locations so please come dressed appropriately

Facilities at our seaside locations are fairly limited so we recommend coming appropriately dressed for your sauna session and removing jewellery at home We do not have changing facilities or a designated storage area so please leave any valuables at home or in your car The saunas have hooks to hang your robes and towels Festivals & Events: See specific details for festivals and events on the appropriate booking page.

We try our very best to make the sauna as inclusive as possible. However, due to the nature of the sauna there are some reasons why you might not be able to use our saunas. All persons using the sauna and cold plunge do so at their own risk. If you have any reservations regarding sauna use, such as medical conditions, underlying health problems, the use of prescription drugs or pregnancy, it is essential that you consult your GP before making a booking. Children between the ages 7 to 16 are permitted to use the saunas during private sessions only (full sauna to be booked) as long as an adult family member/guardian is present at ALL TIMES during the hire/use of the sauna. This is only the case at our community sauna site. At Festivals, only those 16 years of age and above are permitted to use the sauna. Anyone under the age of 7 is NOT permitted to use the sauna. (As above, at festivals this is extended to anyone under the age of 16).

This depends on your booking. Our community sauna sessions are open to all and unless you book the full capacity during your time slot you will be sharing the sauna with others. Don't fear though, we've found the sauna a great place to make new friends Of course if you'd prefer some privacy please either a private hour or you have the option to book the full sauna capacity during your chosen time slot (for example on full moon sessions where they are open to all)

Please note that cancellation policy may vary depending on the service being purchased. Refer to the policy visible on the 'Booking Form' page. We will refund or reschedule any booking up to 48 hours before your visit. Any refunds will be minus a £5 admin fee but there is no fee for rescheduling. If you wish to cancel your booking you can do this yourself by logging into your account, going to 'My Bookings', click the button 'Manage' and select 'Cancel'. For a refund please email events@snbx.co.uk (events@snbx.co.uk)with the booking details (Name, Date, Time, Location). If you do not show up or cancel on the day of your booking you will not be refunded or rescheduled. If you are purchasing a sauna experience at a festival, you must have a festival ticket to be able to access the sauna. A sauna pass does not give you access to the festival.

Our simple sauna etiquette is as follows: 1. ​Sauna sessions of no longer than 20 min at a time (we recommend 5-15 min sessions) 2. Following operators’ instructions on how to pour water onto hot rocks 3. Only pouring the provided ‘sauna water’ on hot rocks and nothing else 4. Entering and exiting sauna in a safe manner 5. Keeping access points clear to allow other users to exit safely and swiftly if needed 6. Remove shoes prior to entering the sauna and ensure feet are clean 7. Not touching any part of the stove 8. Sitting on a towel within the sauna 9. Behaving in a respectful way to all other bathers 10. Keep your (swimwear) bottoms on 11. Rinsing prior to using any cold plunge baths, if provided

Rinse - Hot - Cold - Rest 1. Have a shower before sauna 2. Sit on a towel in the sauna 3. Get warm (usually 5-15 mins) 4. Get cold - have a plunge (rinse first if using an ice bath) 5. Rest - allow your body to reach equilibrium 6. Repeat Top tip: Follow your heart. Notice your resting heart rate before the sauna. Notice how it speeds up during sauna process. Notice it come back down during cold plunge. Notice it settle during rest. When it is back to normal is time to return to the sauna.